TRADE Support
A real person
who runs crews.
When you ask for help you get somebody who runs a cutting company, not a call center. A man who can't punch in is a man who isn't getting paid right, and we treat it that way.
What comes first
Field problems jump the line.
The crew is stuck
Somebody can't sign in, can't punch, or a job ticket won't save. These come before anything else.
The office is stuck
Payroll, dispatch or billing can't finish their day. We work on it until it's moving again.
Make it better
A new form, a change to a rule, a report you want. We talk it through and build it.
How to reach us
One email. Real answers.
Write to hello@sawtimehq.com and tell us what happened, who it happened to and roughly when. A screenshot from a phone helps. Every company we build for also gets a direct line and its support hours in writing, as part of its agreement.
The best support call is the one nobody has to make, so the system is built to keep going:
- Taps wait on the phone and send when signal comes back
- The app updates itself without stopping somebody mid-ticket
- Encrypted backups every night, kept off site
- Your own separate database