Can you match our maintenance form?
Yes, that is where every build starts. We copy your service ticket and maintenance form box for box, in your order and your words.
Saw Time's own job ticket was built the same way, from the paper pad its crews already used.
What happens to our customer and equipment records?
We look at where they live today and agree in the quote what comes across. For Saw Time we brought in customers, job sites and years of invoice history
from the system the company used before. What is possible for you depends on what your current system can export, and we tell you before you agree to anything.
What does the technician see?
His calls for the day in order; directions in his own map app; tap to call the customer; the ticket filled with what the office typed;
places for notes, photos, parts and the signature. Big buttons, a 4-digit PIN that stays signed in, and taps that wait when there is no signal.
The unit history and checklists are set up for your shop.
How does the office review finished work?
Signed tickets arrive in the office with their photos. The office enters prices beside the ticket, never on it, so the signed copy never changes.
A list shows every finished call not yet billed, and a ticket can go to accounting or the customer as a PDF.
What is included in our quote?
What we'll build, the monthly price and any build fee on their own lines, and our best estimate of the timing. Nothing is built or billed until you agree to it.
There is no public price list, because no two shops are the same.
Which integrations are available?
None is live for HVAC today, and we would rather say so. A QuickBooks Online connection is in development and not yet in use with a live company.
For anything else you use, we look at it and quote the connection. We won't promise a connection we haven't built and tested for you.
Does it work in an attic or a mechanical room with no signal?
Yes. Taps and tickets are saved on the phone and sent when signal comes back.
What isn't available yet?
Automatic agreement billing and renewals, refrigerant tracking reports, flat-rate price books, online booking and customer text messages are not built.
If you need one, tell us; it would be scoped and quoted like any other part of a build.