Trade Time HQ for plumbing
We take the service ticket your plumbers already fill out, the way your office books and dispatches calls, and the way finished work gets reviewed and billed, and build them into one system. The call reaches the plumber's phone, the work and parts come back signed, and the office checks it before it is invoiced.
Illustration, not a customer or a real job.
Runs every day today
The foundation every build starts from is Saw Time, our product for concrete cutting, in daily use: time cards with pay rules, job tickets signed on the phone, a dispatch day board, each worker's jobs on his phone, truck GPS, quotes and safety paperwork.
Built for your plumbing shop
Plumbing is our next big build, and not a finished product today. The plumbing screens on this page are example configurations with sample data. What gets built for you, from that foundation, is written into your quote before any work starts.
One job, three people
The same water heater call, start to finish. Each step opens in the example below.
1 · The plumber
The call is already on his phone: the address, what the customer said, and what the office knows about the house.
See the call reach him
2 · On the job
Findings, parts, hours and photos go on your ticket, and the customer signs before he leaves.
See the field ticket
3 · The office
One record shows what came from the call, from dispatch and from the plumber, ready to review.
See the office reviewDrawings made for this page. Not photographs of a customer or a real job.
Example plumbing configuration
This shows one way a plumbing build could work, from the office taking the call to the office checking the finished job. Everything in it is made up: the customer, the plumbers, the prices. Try it: move the job on the board, tick the checklist, sign it off, and watch the same job change in every view. No email needed.
This example runs only in your browser. It does not send messages, dispatch anyone, take payments or change any records.
Can you match our service ticket?
A build starts from the ticket your plumbers already fill out. The groups and field names stay the same, lettered A to G here, so the screen reads like the paper your office already knows.
The sample ticket appears here when JavaScript is on.
Residential, commercial, construction
A homeowner's leak, a store's work order and a new building's rough-in are written up differently. A build follows the paperwork your shop uses for each.
One homeowner, one address, work agreed at the door.
Example line: Replaced kitchen faucet cartridge and both supply lines; ran 10 minutes, no leaks.
Availability: example configuration. Scoped and quoted with you; not a finished product today.
A facility or a chain, a work order, and somebody else's rules about the site.
Example line: Store 114, WO 88213: cleared main line at restroom group, 3 hrs, within NTE.
Availability: example configuration. Scoped and quoted with you; not a finished product today.
A project, a general contractor, and work that moves by phase.
Example line: Bldg B, 2nd floor rough-in, 4 men, 32 hrs; inspection called for Thursday.
Availability: example configuration. Scoped and quoted with you; not a finished product today.
What each person sees
Marked by what runs today in Saw Time and what would be built for your plumbing shop.
Runs today in Saw TimeBuilt for your plumbing shop
From first call to go-live
Five steps, and you check the work at each one. These are the same commitments we make on every build.
A call or a visit. Bring your service ticket, your work order and how a day really runs: who books, who dispatches, how a call gets priced and billed.
You check: that we've understood your day before anything is written down.
What we'll build, in plain words: the forms, the screens and the rules, from what we learned in discovery.
You check: that it describes your shop.
The monthly price and any build fee on their own lines, and our best estimate of the timing. Nothing is built or billed until you agree to it.
You check: the quote, before anything starts.
Your forms, your rules, your plumbers and trucks, your logo on the ticket the customer signs.
You check: each form as it takes shape, against your own paper.
A few plumbers run it beside the way you work now, and the results are compared every week. The field goes first and the office when it's ready.
You check: that it matches. You decide when the paper goes.
Questions plumbing owners ask
Yes, that is where every build starts. We copy your ticket box for box, in your order and your words, so what prints still fits your file cabinet. Saw Time's own job ticket was built the same way, from the paper pad its crews already used.
We look at where they live today and agree in the quote what comes across. For Saw Time we brought in customers, job sites and years of invoice history from the system the company used before. What is possible for you depends on what your current system can export, and we will tell you before you agree to anything.
His calls for the day in order; the address with directions in his own map app; tap to call the customer; the ticket filled with what the office typed; places for notes, photos, parts and the signature. Big buttons, a 4-digit PIN that stays signed in, and taps that wait when there is no signal. The plumbing fields themselves are set up for your shop.
Signed tickets arrive in the office with their photos. The office enters prices beside the ticket, never on it, so the signed copy never changes. A list shows every finished ticket not yet billed, and a ticket can go to accounting or the customer as a PDF.
What we'll build, the monthly price and any build fee on their own lines, and our best estimate of the timing. Nothing is built or billed until you agree to it. There is no public price list, because no two shops are the same.
None is live for plumbing today, and we would rather say so. A QuickBooks Online connection is in development and not yet in use with a live company. For anything else you use, such as accounting, payroll or payments, we look at it and quote the connection. We won't promise a connection we haven't built and tested for you.
Either, or both. The paperwork is different for each, and a build follows yours. The examples above are configurations, not finished products.
The screens use your shop's own words and a few big buttons, and they sign in once with a 4-digit PIN. Everything runs beside paper until the cards and tickets match, so nobody is forced off what they know on day one.
Yes. Taps and tickets are saved on the phone and sent when signal comes back.
Online booking for customers, text messages to customers, taking card payments in the app, flat-rate price books and membership plans are not built. If you need one, tell us; it would be scoped and quoted like any other part of a build.
For plumbing companies
Tell us how your shop runs today. A person reads it and writes back.
Rather email? hello@sawtimehq.com
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