TRADE Job tickets
The job ticket, signed before the truck leaves.
Your own ticket, on the crew's phone. It starts filled in from the job the office sent, the customer signs it on site, and from then on nobody can change it. The office prices it and sends it to billing the same day.
Why paper tickets cost money
A ticket in a truck is a bill nobody has sent
Paper tickets ride around in trucks for days. Some come back torn or unreadable, some never come back, and every one of them has to be typed into the office system before anyone can bill it. A job that was finished on Monday can easily go out as an invoice the following week, or not at all.
A digital ticket arrives at the office the moment it is finished, already readable, already matched to the job, and already carrying the customer's signature.
How it works
From the dispatched job to the bill
On site
- Starts filled in. Customer, address, contact and job number come across from the job the office put on the board, so the crew only writes what happened.
- Your lines, your words. The work done, quantities, standby, equipment and remarks, laid out like your paper ticket.
- Photos on the job. Before and after pictures go with the ticket.
- Signed with a finger. The customer prints their name and signs on the phone.
- Nobody there to sign? The crew can finish it as "no one available to sign", but only with a reason, so it never quietly replaces a signature.
In the office
- Locked once finished. A signed ticket cannot be edited by anyone, the office included. That is what makes it worth something in a dispute.
- Prices sit beside it. The office prices each line next to the ticket, never on top of it, and standard fees can fill themselves in.
- Nothing left unbilled. A list shows every finished ticket that has not been sent to billing yet, oldest first.
- Copies that go out. The customer's copy and the office copy as PDFs, emailed from the app or printed for the cabinet.
- Linked to the job. The ticket ties back to the job on the dispatch board, so missing tickets show up.
Two copies
What the customer sees, and what stays in the office
Paper tickets usually come in carbon copies: the customer keeps the top one, the office keeps the rest. Saw Time does the same thing on purpose. The customer's copy carries the work, the signature and the terms. The office copy adds what the customer does not need to see, such as the crew's hours and the equipment and blade logs.
Your ticket is built the way your paper one is laid out. If your file cabinet holds the ticket stapled to the invoice, the printout is made to go there too.
Questions
About digital job tickets
Can a signed job ticket be changed afterwards?
No. Once a ticket is signed, or finished with a reason why nobody could sign, it is locked in the database for everyone, the office included. Prices are added beside it, not written onto it.
What if nobody is on site to sign?
The crew can finish the ticket as "no one available to sign", but they have to pick or type a reason. The printed ticket says so plainly, with who recorded it and when.
Does the ticket work without signal?
Yes. The ticket is kept on the phone while it is being filled in and sent when the phone has signal.
Can the customer get a copy straight away?
Yes. The crew can email the customer's copy from the phone, and the office can email or print it later.
Can it look like our current ticket?
That is the starting point. We build from your paper ticket, with your logo, your lines and your terms.
Does it create the invoice in our accounting system?
Saw Time prices tickets and sends them to the person who bills. A direct connection to your accounting system is something we would look at and quote for you; we won't promise one we haven't built and tested.
Part of one system
Send us your ticket. We'll build it around you.
Show us the paper ticket your crews fill in today and how it gets billed. We'll answer plainly: what we'd build, how long it would take, and what it would cost.